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Saatva Mattress Customer Service Phone Number

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Saatva Mattress Customer Service Phone Number

Founded in 2010, Saatva specialises in direct-to-consumer premium mattresses with three brands: Saatva, Loom & Leaf, and Zenhaven. Within these three brands, the company sells different mattress models, such as the all-foam Loom and Leaf as well as The latex Zenhaven and the airbed, Solaire as well as Solaire, which is a combination of the two Saatva’s. Saatva Mattress Customer Service Phone Number

The Saatva Mattress, also called the Saatva Classic, is made up of two coils and two layers of polyfoam, and a thin layer memory foam. The Saatva comes with three different firmness levels that it refers to as Plush Soft, Luxury Firm and Firm. These three options correspond to firm (3 in the 10 point firmness scale with 10 being the firmest) middle firm (6), and firm (8) in turn.

The Saatva is also available in two height options: 11.5 inches and 14.5 inches. While the 11.5-inch version falls in the average thickness range, the 14.5-inch version is high-profile, so it may require more sheets.

This review will discuss Saatva Mattress in depth. Saatva Mattress in-depth. It will cover its construction, performance, sizing price, customer reviews as well as company policies. We’ll also highlight how the various models of the mattress vary in terms of performance and who they might be suitable for.

Choose Plush Soft when:

  • You weigh less than 130 pounds.
  • You’re looking for a mattress that is able to block motion.
  • You prefer a plush feel.

Select Luxury Firms if:

  • You weigh between 130 and 230 pounds.
  • Your partner in bed has a different body type and/or preferred position.
  • You want the right balance between the contour and strength.

Choose Firm If:

  • You weigh more than 230 pounds.
  • You prefer a firm feel.
  • You want extra assistance from the mattress.
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Saatva Mattress Review Breakdown


The Saatva is a hybrid mattress that uses a combination of materials. It includes a comfortable layer of fiber fill, polyfoam, memory foam, and pocketed coils along with a support system of hourglass coils.

The Saatva Mattress comes in three firmness options as well as two height choices. The selection of firmness is Plush Soft (3), Luxury Firm (6), as well as Firm (8). The choices for height range between 11.5 inches and 14.5 inches.

A knit cover constructed of organic cotton enrobes the sleep surface. This material allows airflow into the mattress and is smooth to the touch.

All three levels of firmness feature similar comfort systems. They include a Euro-top with sewn-in cushioning. In the Plush Soft and Luxury Firm models use 1.25 inches of polyfoam that is soft, while the Firm version uses 1.5 inches of soft polyfoam. Each of the firmness choices come with .75 inches of fiber filling and 1 an ounce of Dacron to provide cushioning to the mattress’s surface.

Beneath the Euro-top, there is beneath it is a .625-inch layers of polyfoam as well as beneath that is a .375-inch thick layer of memory foam. The tiny layer of memory foam supports the lumbar region of the sleeper to promote improved spinal alignment. Next, a 4-inch thick layer of 14.5 gauge foam-encased coils adjusts to the body of the person sleeping while supporting strong air circulation throughout. The gauge of the coil is near that middle point of range, balancing responsiveness and contouring.

Each mattress has a base of hourglass coils of 13 gauge. These coils are made to ensure the mattress is more durable with the ability to allow for significant airflow through the mattress. The 11.5-inch version of the mattress has a layer of 4 inches of coils, whereas the 14.5-inch version uses seven inches of coils. The base is made up of an .5-inch loft pad and a. 875-inch fiber pad to support the coil structure. The foam encasement covers the edges of the mattress to strengthen the edges.

 

Mattress Prices and Sizing


Compared to similarly-constructed luxury hybrid models, the Saatva Mattress is a budget-friendly option. The Saatva Mattress is available in three firmness options and two height choices at no extra charge. Saatva is a mattress that comes in six sizes. Saatva is available in all six standard mattress sizes.

Sizes Dimensions Height Weight Price
Twin 38″ x 75″ 11.5″ or 14.5″ 90-100 lbs. $887
Twin XL 38″ x 80″ 11.5″ or 14.5″ 95-105 lbs. $1,148
Full 54″ x 75″ 11.5″ or 14.5″ 100-110 lbs. $1,595
Queen 60″ x 80″ 11.5″ or 14.5″ 110-120 lbs. $1,695
King 76″ x 80″ 11.5″ or 14.5″ 130-145 lbs. $2,095
California King 72″ x 84″ 11.5″ or 14.5″” 130-145 lbs. $2,095
Split King 76″ x 80″ (2pcs.) 11.5″ or 14.5″ 130-145 lbs. $2,296
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Mattress Performance


Motion Isolation

While the Saatva does not isolate as much motion as some hybrids, it’s likely to be adequate for the majority of sleepers.

The Saatva’s comfort system utilizes less foam layers than many hybrid models. Instead, it has an extra layer of springs in the system of comfort. These thinner layers of foam in combination with the Euro-top’s fibrous filling can absorb some motion, reducing how much movement is felt on the surface of the bed. However, sleepers may still be able to feel some motion transfer when their partner changes position or wakes up in the night because of the springs’ two layers. Sleepers who are frequently awakened may notice this more than other sleepers.

Thanks to its softer feeling, the Plush Soft version of the Saatva takes in a bit less motion than firm and luxury options.

Pressure Relief

All versions that are part of Saatva Mattress Saatva Mattress have significant pressure-relieving properties that are equivalent to or superior to many hybrid models.

The Euro-top cushions the top of the mattress, while the coils that are pocketed in the comfort system offer deeper contouring. This cradling can help spread the sleeper’s weight over an entire area, which helps relieve pressure points that often occur in the shoulders and hips.

Furthermore, the lumbar pad made of memory foam helps prevent the sleeper’s midsection from sinking into the bed too deeply. This extra support aids in better spinal alignment.

While all of the Saatva firmness options have pressure-relieving potential but the amount of pressure relief an individual feels on the mattress will differ depending on their weight as well as their sleep position. Individuals who weigh under 130 pounds will probably feel the most relief with the Plush Soft version of the mattress, while sleepers over 250 pounds will probably have the greatest balance of contouring and support from the firm model.

Temperature Control

While hybrid mattresses tend to be cool to sleep on, the Saatva’s design might aid it to to sleep cooler than other hybrid models.

The Saatva’s Euro-top is made of fiber and polyfoam. Fiber is more comfortable than memory foam. The cover made of cotton also permits air circulation within the mattress.

A lot of hybrids use comfort systems that have thick sheets of memory foam and memory foam tends to trap heat. However, the Saatva’s comfort system is primarily composed of coils that are pocketed. Air flows quite easily between the coils, which allows heat to dissipate away from the mattress. The Saatva’s support layer uses coils, making the mattress extremely air-conditioned.

While all the options for firmness may help promote the sleep of a cooler temperature, Plush Soft is the most effective. Plush Soft version has more conforming that could lead to slighter warmth retention.

Edge Support

The Saatva Mattress is built with a strong enough edge to permit nearly everyone to sit or sleep close to the edge without excessive sinkage. The edge reinforcement is great in comparison to other hybrid models.

An encasement of foam wraps around the perimeter of Saatva’s spring layer. This thick foam minimizes edge sagging as the sleeper gets closer to the perimeter. The extra edge stability may make it easier to use the entire surface of the mattress since the sleepers will feel secure enough to lie close to the edge and not worry about rolling off. A more secure edge may be a plus when it comes to being able to sit at an edge bed and, consequently, make it easier to get in and out of the bed.

Because that the Plush Soft version of the Saatva allows people to take in more of the mattress but its edges might not feel quite as secure as the Luxury Firm and Firm models that the bed. In addition, those who weigh over 230 pounds could experience more edge sinkage than lighter sleepers.

Ease of Movement

Hybrid models tend to be somewhat responsive, however Saatva’s usage of polyfoam and two layers of springs makes it extremely responsive in comparison to other hybrids.

The Saatva’s comfort system is comprised mostly of pocketed coils. Although these fabrics are shaped to fit the body of the person sleeping but they tend to return to their shape more quickly than memory foam. This reduces the likelihood of a sleeper feeling “trapped in the mattress” sensation that is often experienced with memories foam layers of comfort.

The Saatva’s various different firmness levels will likely to be easy for most sleepers to shift and switch positions on. But, the majority of people will likely find the more firm versions of the mattress the easiest to move on as they don’t conform as much as the Plush Soft version.

Sex

The Saatva’s combination and traction may offer a more comfortable surface for sexual activity than some hybrid mattresses on the market.

The Euro-top is shaped to provide traction that some couples find beneficial for sexual intimacy. The two coils provide the mattress extra bounce. The Saatva’s sturdy edge may make it easier for couples to use the full area of the mattress and its mobility may allow couples to change positions unimpeded.

The coil’s core could produce some slight creaking in time, but it should be quiet enough to offer a fairly quiet experience for the majority of couples.

Off-Gassing

While all mattresses may possess an “new mattress” smell, the Saatva is most likely to be odorless or have any odor. In addition, any smell will be eliminated quickly.

A lot of off-gassing smells originate due to synthetic foams. These foams typically emit volatile organic compound (VOCs) as a result of the manufacturing. Although these odors are typically not believed as harmful to the environment, certain people may find them unpleasant.

The Saatva is made of synthetic foam However, these foams go through Saatva’s manufacturers partners who are solid. Additionally, since the Saatva uses two substantial coil layers, it has less foam than hybrid models.

We wouldn’t expect the Saatva Mattress to generate very much, if any, odor. If a Saatva Mattress does smell, it should air out quite quickly due to its air-tight construction.

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Sleeping Style and Body Weight


Your preferences for how you like to sleep as well as your weight are going to impact which mattresses are best for you, such as the Saatva. Although everyone has their own personal preferences regarding what is most comfortable, those who sleep in similar postures and weigh the same are going to share certain preferences as sleepers.

Side Sleepers

What They Need:Side sleepers typically require a balance of support and cushioning to ensure the best night’s sleep. Their hips and shoulders must sink into the bed only enough to offer relief to pressure points and ensure that their spine is properly aligned all night. If a bed provides too much cushioning and sink or too much pushback, the spine could become out of position, which can cause discomfort later on.

How the Saatva Fits: When it comes to side sleepers weighing less than 130 pounds and less, the Plush Soft version of the Saatva is what we think is the best choice for the job. If the Plush Soft option feels too soft then it’s the mid-range Luxury Firm version can perform well for those who sleep lightly.

Those who weigh between 130-230 pounds are likely to prefer the luxury Firm model to be their best bet. It has the same soft polyfoam utilized in Plush Soft. Plush Soft construction for pressure relief while having its own firmer and more comfortable feel. Its Plush Soft and Firm options are also suitable for those who sleep on their sides in this weight range, should choose the Luxury Firm choice not be firm or soft enough.

Side sleepers who weigh more than 230 pounds would likely be better off opting for the Firm variant of Saatva. However that the Luxury Firm option will also be a good choice for heavier side sleepers, particularly if the regular Firm is too firm for you.

Back Sleepers

What they need:Back sleepers also require the balancing of support and cushioning especially in the lower back. The balance is on the firmer and more supportive side of the spectrum to reinforce the lumbar area. The people who sleep on their backs need some cushioning however too much could result in the lower back sliding out of alignment.

How the Saatva Fits: For back sleepers who weigh less than 130lbs, both the Plush Soft and Luxury Firm Saatva models will satisfy their requirements quite well. Both models have solid support systems, complemented by softer foams that cushion.

When it comes to those that weigh in between 130 and 230 pounds those who sleep on their backs will probably choose the Luxury firm Saatva to be the best combination of firmness, support and contouring of the three. Its Plush Soft and regular Firm alternatives are both close contenders for those who prefer soft or more firm beds.

Finally, back sleepers who weigh more than 230 pounds will probably find the Firm version of the Saatva to provide the ideal amount of firmness and support. Its Luxury Firm Luxury Firm is an ideal choice for those who weigh more and want more of a soft mattress.

Stomach Sleepers:

What they require:Stomach sleepers typically require an extra firm mattress that has more support to keep them from sinking to deeply into a mattress. Sleepers who lie on their stomachs typically put more concentrated pressure on a mattress as compared to other sleepers, specifically around their midsections. If the mattress isn’t adequately supportive, they may end up sinking into the comfort layers and putting their spines in disarray.

How the Saatva Fits: Stomach sleepers who weigh less than 130 pounds should be able to sleep comfortably on the Plush Soft and Luxury Firm versions of the Saatva according to their preference for firmness. The firm Saatva has the same support core that is used in the other two models, but the firm polyfoam inside the comfort layer gives more of a firmer feel, which might be too stiff for those who sleep lightly.

For stomach-sleepers who weigh in between 130 to 230 pounds should seriously consider both Luxury Firm and Firm models of Saatva. Both of them provide the firm support and more firm feeling that stomach sleepers tend to prefer for a good night’s sleep.

Sleepers who lie with their stomachs on and are in excess of 230 pounds are probably best in the Firm variant of Saatva. While the luxury Firm and Plush Soft options have the same support system, the feeling may be far too soft to stop excessive sink.

Saatva – Plush Soft

Under 130 lbs. 130-230 lbs. Above 230 lbs.
Side Sleepers Excellent Good Fair
Back Sleepers Good Fair Fair
Stomach Sleepers Good Fair Poor

Saatva – Luxury Firm

Under 130 lbs. 130-230 lbs. Above 230 lbs.
Side Sleepers Good Excellent Fair
Back Sleepers Good Excellent Fair
Stomach Sleepers Good Good Fair

Saatva – Firm

Under 130 lbs. 130-230 lbs. Above 230 lbs.
Side Sleepers Fair Good Excellent
Back Sleepers Fair Excellent Excellent
Stomach Sleepers Fair Excellent Excellent
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Trial, Warranty and Shipping Policies


Availability

Saatva Mattress Saatva Mattress ships within the contiguous United States and some parts of Canada.

The Saatva Mattress is available via on the Saatva website. You can test the Saatva on the spot at either the Saatva Viewing Room or at the SleePare showroom in New York City.

Shipping

The Saatva Mattress ships to locations in the continental United States and parts of Canada. In-home delivery and set-up are free and are offered within all of the United States. The team delivers the mattress, moves it to the room of choice, unpackages it and sets it up and removes the old mattress.

Mattresses are constructed after the customer places an order, therefore the dates of delivery could differ.

Additional Services

Saatva provides free White Glove delivery and old mattress removal within the continental United States.

Sleep Trial

Saatva Mattress Saatva Mattress comes with a 180-night trial. The trial starts on the day of delivery. Within this period, customers are able to return their mattress for an exchange of the cost of purchase. The business will arrange to pick it up and a $99 transport charge will be deducted from the amount of refund due to the purchase price.

Warranty

Saatva Mattress Saatva Mattress comes with an unprorated warranty of 15 years. The first two years of the warranty period, Saatva will replace mattresses it finds to have qualifying defects. Between years 3 and 15 years old, Saatva is able to repair or re-cover the mattress. The customer will be responsible for a cost of $99 for transportation each way.

A “Fairness Replacement Option” is also an option for mattresses that are not up to scratch. This option lets you retain your mattress and buy a brand new mattress at a discounted price.

This warranty is valid for the first buyer of the mattress. The mattress should have been placed on a solid base and not be subject to abuse. Additional terms and conditions are applicable.

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Saatva Mattress Customer Service Phone Number FAQ


Where are Saatva mattresses manufactured?

Saatva mattresses are produced by the U.S. The company operates nineteen factories as well as 145 fulfillment facilities throughout the United States. Roughly 2,500 mattresses are manufactured every week. The typical Saatva mattress travels fewer than 100 miles from the location where it’s made and the buyer’s residence.

The mattresses of Saatva are “bench built,” meaning one craftsman helps in the process of changing the material into a finished product. The company does not rely on any foreign manufacturer. All foams and 85% of the other mattress materials are also sourced from the U.S. The remaining 15% of mattresses could be sourced internationally.

Is Saatva Classic a good mattress?

What makes a mattress “good” and “bad” suitable for your needs depends on a variety of elements, such as the type of your body, the primary sleep position, and your general preferences regarding firmness and contouring levels. Every mattress has a design and material composition that make it more suitable for some types of sleepers than others.

Mattresses with multiple firmness options like Saatva Classic Saatva Classic can accommodate a larger range of sleepers than mattresses that have a single fixed design.

  • Saatva Classic models with a luxurious soft feel – or 3 on our 10 point scale of firmness – come with extra padding in their Euro-top layers and provide the best to body contouring. Side sleepers who weigh up to 300 pounds, and back and stomach sleepers who weigh less than 130 pounds will probably find this firmness level most comfortable.
  • Models that have a luxurious firm (6) contour to a moderate extent and also provide decent support. This firmness range is ideal for people who weigh between 130 and 300 pounds, although the models with a luxurious firm contour have received favorable ratings from most of our users who weigh less than 230 pounds regardless of sleeping the position.
  • The more firm (7) feel features less Euro-top padding than other two levels of firmness which results in more support but with very little shaping. Sleepers on their stomachs and backs who weigh more than 130 pounds will likely choose these types, even though they have also received rave reviews from side sleepers who weigh more than 230 pounds.

The Saatva Classic is available in two different profiles: 11.5 or 14.5 inches. The 11.5-inch model comes with a bonnell coil support core measuring 4 inches thick, while the 14.5-inch model’s support core is 7 inches in thickness. The latter model provides more support, which could attract sleepers with a weight of over 230 pounds.

Regarding general quality and performance Our testing team has awarded positive marks to the Saatva Classic in categories like edge support, temperature neutrality the ease of movement, the responsiveness to sex, and odor potential. Insufficient motion isolation – which is a common issue with innersprings and hybrids – appears to be a flaw in the mattress. Moreover, certain Saatva Classic models struggle in specific areas because of their firmness levels. However, keep in mind the fact that our ratings are highly subjective and might not accurately reflect your experience with the mattress.

How long does it take to buy a Saatva Classic mattress?

Most online mattress and sleep product brands use regular ground shipping for their orders. Saatva is different since the company provides free White Glove delivery, which includes home assembly and removal of your old mattress as well as box spring. Since White Glove delivery is scheduled, waiting times will vary by customer.

Saatva Classic models are built to order, meaning that the production of your mattress will begin as soon as you’ve made your purchase. Once the mattress is constructed, inspected and ready for shipment, Saatva’s White Glove delivery team will notify you of a delivery date. One day prior to the date of delivery, you’ll receive another email to confirm that the delivery will take place within a four-hour timeframe.

An adult aged 18 years or older must be present at the residence during the delivery. If you’re in a hurry and the couriers arrive at the same time, they’ll stay for 20 minutes before departing. You may reschedule the delivery at no extra charge. If the White Glove couriers are late to arrive on the date of delivery A team member will call you to inform to you about the delays and then reschedule according to the need.

Saatva’s no-cost White Glove delivery extends to other mattresses, bed frames, and beds that can be adjusted.

Do you need a box spring with Saatva Classic mattress?

It is not necessary to have to have a box spring to get a Saatva Classic, but this might provide the most comfort option. Box springs are rectangular base that has internal coils and a fabric-upholstered exterior. Box springs were made with innersprings similar to the Saatva Classic in mind, but they may not provide sufficient support for the heavier all-foam or all-latex models.

You can also use a foundation along with your Saatva Classic. Foundations do not have coils as box springs but they still offer ample support. They also tend to be more robust in comparison to box springs. But, one disadvantage of bases is the fact that they do not have the cushioning of box springs and may make your mattress feel firmer than you prefer.

If you have a box spring and decide that you’d like to use a foundation with your new Saatva Classic make sure you know that Saatva’s White Glove couriers will remove the old box spring upon delivery at absolutely no cost.

Is Saatva Classic a good mattress for side sleepers? Saatva Classic a good mattress for side sleepers?

The Saatva Classic’s many design options means the mattress is able to accommodate people sleeping in different positions. That said, some degrees of firmness will feel more comfortable for specific sleeping positions than others.

Saatva Classic ratings from side sleepers in our testing crew varied by weight category. Sleepers with a weight of less than 130 pounds received the highest scores for Saatva Classic models with luxury plush (3) degrees of firmness. Those who weigh 130 to 230 pounds awarded the highest ratings to models with the luxurious soft (6) sensation. Additionally, those who sleep on their sides weighing more than 230 pounds gave the top scores to models that have the firm (7) feel.

Based on our tests of the Saatva Classic’s design, it appears that the shape did not play a major impact on the user’s experience. Our sleepers on the side discovered both the 11.5-inch and 14.5-inch versions equally comfy and accommodating. Saatva Mattress Customer Service Phone Number

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