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Saatva Mattress Customer Service

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Saatva Mattress Customer Service

Established in 2010, Saatva specializes in direct-to-consumer luxury mattresses under three brand names: Saatva, Loom & Leaf, and Zenhaven. In the three brand names, it sells different mattress models, such as an all foam Loom & Leaf; Zenhaven, a latex mattress; Zenhaven; Solaire; the airbed Solaire and Solaire, which is a combination of the two Saatva’s. Saatva Mattress Customer Service

The Saatva Mattress, also called the Saatva Classic, includes two coils with 2 layers of polyfoam, as well as a thin layer of memory foam. The Saatva comes in three firmness options that it refers to as Plush Soft, Luxury Firm and Firm. These three options are firm (3 on the 10-point scale of firmness with 10 being the firmest) middle firm (6), as well as firm (8) according to.

The Saatva is also available in two sizes: 11.5 inches and 14.5 inches. While the 11.5-inch variant falls within the middle of the range for thickness The 14.5-inch option is high-profile which means it will require more sheets.

This review will cover this mattress Saatva Mattress in-depth. We’ll discuss its construction and performance, as well as sizing price, customer reviews, and company policies. We’ll also highlight how the different versions of the mattress vary in terms of performance and who they might be suitable for.

Select Plush Soft if:

  • You are less weight than 130lbs.
  • You’re looking for an item that blocks movement.
  • You prefer a plush feel.

Choose Luxury Firms if:

  • The weight range is between 130 and 230 pounds.
  • Your sleeping partner has a body type that is different and/or preferred position.
  • You’re looking for the right balance between the contour and strength.

Choose Firm If:

  • You weigh more than 230 pounds.
  • You prefer a firm feel.
  • You’re looking for more support from your mattress.
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Saatva Mattress Review Breakdown


The Saatva is an hybrid mattress that makes use of a combination of materials. It includes a comfortable layer made of fiber fill polyfoam, memory foam, and pocketed coils, as well as an hourglass-shaped support system. coils.

The Saatva Mattress is available in three firmness options and two height choices. The selection of firmness is Plush Soft (3), Luxury Firm (6) as well as Firm (8). The choices for height are 11.5 inches, and 14.5 inches.

A knit cover made from natural cotton enrobes the sleep surface. This material allows airflow into the mattress while feeling soft to the touch.

The three levels of firmness have similar comfort systems, which include a Euro-top with sewn-in cushioning. In the Plush Soft and Luxury Firm versions employ 1.25 inches of soft polyfoam. While the Firm option uses 1.5 inches of soft polyfoam. Each of the firmness choices come with .75 inches of fiber fill and 1 an ounce of Dacron to cushion the mattress’s surface.

Beneath the Euro-top, there is a .625-inch layers of polyfoam and a .375-inch thickness of memory foam. The thin layer of memory foam is designed to support the sleeper’s lumbar region to help improve spinal alignment. Then, a four-inch thickness of 14.5 gauge foam-encased coils adjusts to the body of the sleeper while supporting strong circulation of air throughout. The coil gauge is near that middle point of spectrum that balances responsiveness and shaping.

Each version of the mattress uses a support core made of hourglass coils that weigh 13 gauge. These coils are made to give the mattress greater durability while allowing for significant airflow throughout the mattress. The 11.5-inch model uses a 4-inch layer of coils. The 14.5-inch version is made with a 7-inch layer. The base has an .5-inch loft pad as well as a. 875-inch fiber pad to support the coil structure. The foam encasement covers the edge of the mattress to strengthen the edges.

 

Mattress Prices and Sizing


Compared to similarly-constructed luxury hybrid models, the Saatva Mattress is a budget-friendly option. Customers can choose between three firmness options and two height options at no cost. The Saatva is available in six standard mattress sizes.

Sizes Dimensions Height Weight Price
Twin 38″ x 75″ 11.5″ or 14.5″ 90-100 lbs. $887
Twin XL 38″ x 80″ 11.5″ or 14.5″ 95-105 lbs. $1,148
Full 54″ x 75″ 11.5″ or 14.5″ 100-110 lbs. $1,595
Queen 60″ x 80″ 11.5″ or 14.5″ 110-120 lbs. $1,695
King 76″ x 80″ 11.5″ or 14.5″ 130-145 lbs. $2,095
California King 72″ x 84″ 11.5″ or 14.5″” 130-145 lbs. $2,095
Split King 76″ x 80″ (2pcs.) 11.5″ or 14.5″ 130-145 lbs. $2,296
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Mattress Performance


Motion Isolation

Although the Saatva doesn’t block the motion of other hybrids, it’s likely to be enough for sleepers of all types.

The Saatva’s comfort system utilizes thinner layers of foam than many hybrid models. Instead, it has an extra layer of springs in the comfort system. These thinner layers of foam in combination with the Euro-top’s fibrous filling absorb some movement, reducing how much movement is felt on the surface of the bed. However, some sleepers will feel some movement transfer when their partner moves or gets up in the night because of the mattress’s two layers of springs. Sleepers who are frequently awakened may notice this more than others.

Due to its softer feeling The Plush Soft version of the Saatva takes in a bit less motion than Luxury Firm and Firm options.

Pressure Relief

The various versions of Saatva Mattress Saatva Mattress have significant pressure-relieving characteristics that are comparable to or superior to many hybrid models.

The Euro-top cushioned the surface of the mattress. Meanwhile, the coils that are pocketed in the comfort system offer more contouring. This cradling can help spread the sleeper’s weight across a wider area, relieving pressure points that often occur around the hips and shoulders.

Furthermore the memory foam lumbar pad assists in preventing the sleeping person’s midsection from sinking in excessively. This extra support promotes better spinal alignment.

While all of the Saatva firmness choices have the ability to alleviate pressure, the amount of relief that a person experiences on the mattress will differ dependent on their weight and sleeping position. Individuals who weigh under 130 pounds will likely experience the most pressure relief from the Plush Soft version of the mattress, while sleepers over 300 pounds are likely to get the best combination of support and contouring from the firm model.

Temperature Control

Although hybrid mattresses generally sleep cool, the Saatva’s construction might help it to sleep cooler than other hybrid models.

The Saatva’s Euro-top is made of fiber and polyfoam. Fiber can be considered to be much more airy as compared to memory foam. The cotton cover also allows air circulation within the mattress.

Many hybrid models use comfort systems that have thick sheets of memory foam and it is also known that memory foam can trap heat. But the Saatva’s comfort system consists primarily of pocketed coils. Air flows quite freely between springs, which allows the heat to escape from the mattress. The support layer of the Saatva uses coils, making the mattress extremely breathable.

While all the options for firmness may help promote an evening that is cooler however, Plush Soft is the most effective. Plush Soft version has more firmness, which could result in slighter warmth retention.

Edge Support

The Saatva Mattress has a solid enough edge that allows nearly everyone to sit and sleep near the perimeter without experiencing excessive sinkage. This edge reinforcement is excellent in comparison to other hybrid mattresses.

A foam encasement is wrapped around the perimeter of Saatva’s two layers of spring. The firm foam helps reduce edge sagging when the sleeper gets closer to the perimeter. The extra edge stability may increase the surface area of the mattress, as sleepers may feel secure enough to rest near the edge without fear of falling off. A more solid edge could also make it easier to sit on an edge mattress, and, consequently, allow for easier access into and out of the bed.

Because it is the Plush Soft version of the Saatva allows individuals to sink in more, its edges may not feel quite as secure like those of the Luxury Firm and Firm variants that the bed. Also, people who weigh more than 230 pounds could experience more edge sinkage than sleepers who are lighter.

Ease of Movement

Hybrid models tend to be somewhat responsive, however the Saatva’s use of polyfoam as well as two layers of springs make it exceptionally responsive in comparison to other hybrids.

The Saatva’s Comfort System is made up primarily of polyfoam and pocketed coils. Although these fabrics conform to the sleeper’s body but they tend to return to their shape faster that memory foam. This decreases the chance of a sleeper feeling “trapped in the mattress” sensation that is often caused by memories foam layers of comfort.

The Saatva’s different firmness levels will likely to be simple for users to move around and switch positions on. But, the majority of people will likely find the more firm models of the mattress most comfortable to move across as they don’t conform as much as that of the Plush Soft version.

Sex

The Saatva’s combination of responsiveness and traction can provide a better surface to engage in sexual activity than hybrid mattresses on the market.

Its Euro-top conforms enough to provide traction that couples may find useful for sexual intimacy. Two layers of coils give the mattress additional bounce. The Saatva’s strong edge could help couples to utilize the entire area of the mattress while its ease of movement may allow couples to change places without difficulty.

The coil’s core could create a little creaking as time passes however, it is quiet enough to offer a quiet experience for couples of all kinds.

Off-Gassing

While any mattress may be scented with an “new mattress” smell however, the Saatva is likely to have little or no odor. In addition, any smell must be able to evaporate quickly.

A lot of off-gassing smells originate from synthetic foams. They typically release volatile organic compound (VOCs) as a result of the manufacturing. While they are not considered as harmful to the environment, some people may find them unpleasant.

The Saatva is made of synthetic foam, but these foams ship to Saatva’s manufacturing partners that are already stable. Furthermore, because the Saatva uses two substantial coil layers, the Saatva has less foam than other hybrid models.

It is unlikely that for the Saatva Mattress to emit much if any odor. If a Saatva Mattress does smell, it should air out quite quickly because of its breathable design.

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How You Sleep And Your Body Weight


The way in which you like to sleep and your weight will affect which mattresses are suitable for you, including the Saatva. Everyone has their own preferences regarding what is at ease, those who sleep in similar positions and with similar weights are going to share certain needs as sleepers.

Side Sleepers:

What they need:Side sleepers typically require a balance of cushioning and support to get an enjoyable night’s rest. Their shoulders and hips must sink into the bed just enough to provide relief to pressure points and ensure that their spine is properly aligned throughout the night. If a bed has too much sink and cushioning or too much pushback, the spine will not be in alignment, which can cause discomfort in the future.

How the Saatva Fits: When it comes to side sleepers weighing less than 130 pounds that is it is the Plush Soft version of the Saatva is what we would consider best suited to the task. Should the Plush Soft option feels too soft then the middle of the road Luxury Firm version will also be suitable for lighter side sleepers.

If you weigh between 130 to 230 pounds should prefer the luxury Firm variant to be their best choice. It is made of the same soft polyfoam utilized for Plush Soft. Plush Soft construction for pressure relief but also has its own firmer and more comfortable feel. Its Plush Soft and Firm options are also suitable for sleepers who are side-sleep within this weight range in the event that choose the Luxury Firm alternative not feel soft or firm enough.

Sleepers who weigh more than 230 pounds would likely be better off opting for the Firm variant of Saatva. This being said, the Luxury Firm option will also be a good choice for heavier side sleepers especially if the standard Firm is too stiff for them.

Back Sleepers

What They Need:Back sleepers also require a balancing of support and cushioning especially around their lower back. The balance is on the firmer and more supportive side of the spectrum to support the lumbar region. Sleepers who lie on their backs need some cushioning, but too much can result in the lower back falling out of alignment.

How the Saatva Fits: For back sleepers who weigh less than 130 pounds, both the Plush Soft and Luxury Firm Saatva models will satisfy their requirements pretty well. Both come with solid support systems, complemented by soft cushioning foams.

When it comes to those who weigh between 130 and 230 pounds those who sleep on their backs will probably choose that the Luxury Soft Saatva as the best combination of firmness, support and contouring of the three. There are three options to choose from. Plush Soft and regular Firm options are both close seconds for those who prefer softer or firmer mattresses.

Finally, back sleepers who weigh more than 250 pounds should discover the Firm version of the Saatva to provide the ideal amount of support and firmness. The Luxury Firm is an excellent choice for those who weigh more and want more of a soft mattress.

Stomach Sleepers:

What they need:Stomach sleepers typically require a firmer mattress with more support to keep them from sinking to deeply into the mattress. People who sleep on their stomachs are likely to apply more pressure to a mattress than other sleepers, particularly in their midsections. If a mattress is not enough supportive, they could end up sinking into the comfort layers and putting their spines out of alignment.

How the Saatva Fits: Stomach sleepers who weigh less than 130 pounds are likely to enjoy sleeping on of Plush Soft and Luxury Firm versions of the Saatva according to their firmness preferences. The Firm Saatva features the same support layer as the other two models however the polyfoam that is firm in the comfort layer provides an extremely firmer feeling that could be too firm for lighter sleepers.

A stomach sleeping person who is between 130 and 230 pounds should seriously consider both Luxury Firm as well as the Firm models of Saatva. Both offer the strong support and more firm feeling stomach sleepers like for a comfortable night’s sleep.

Those who sleep in their stomachs, and who weigh over 230 pounds are probably best suited to the Firm model of Saatva. While the Luxury Firm and Plush Soft options have the same support system, their feel may be far too soft to prevent excessive sink.

Saatva – Plush Soft

Under 130 lbs. 130-230 lbs. Above 230 lbs.
Side Sleepers Excellent Good Fair
Back Sleepers Good Fair Fair
Stomach Sleepers Good Fair Poor

Saatva – Luxury Firm

Under 130 lbs. 130-230 lbs. Above 230 lbs.
Side Sleepers Good Excellent Fair
Back Sleepers Good Excellent Fair
Stomach Sleepers Good Good Fair

Saatva – Firm

Under 130 lbs. 130-230 lbs. Above 230 lbs.
Side Sleepers Fair Good Excellent
Back Sleepers Fair Excellent Excellent
Stomach Sleepers Fair Excellent Excellent
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Trial, Warranty and Shipping Policies


Availability

The Saatva Mattress ships within the contiguous United States and some parts of Canada.

Saatva Mattress Saatva Mattress is available through Saatva. Saatva website. You can test this Saatva on the spot at either the Saatva Viewing Room or the SleePare showroom located in New York City.

Shipping

Saatva Mattress Saatva Mattress ships to locations within the continental United States and parts of Canada. Free in-home delivery and setup are available within all of the United States. The team delivers the mattress, takes it to the space of choice, unpackages it and sets it up and takes away the mattress.

Mattresses are constructed after the customer places the order, so the expected arrival dates could differ.

Additional Services

Saatva provides complimentary White Glove delivery and old mattress removal in the adjacent United States.

Sleep Trial

The Saatva Mattress comes with a 180-night trial. The trial period begins at the time of the delivery. During this timeframe, customers are able to return their mattress for an exchange of the purchase price. The company will then arrange for the pickup of the mattress, and a $99 transportation charge will be deducted from the refund of the purchase cost.

Warranty

Saatva Mattress Saatva Mattress includes a a 15-year, non-prorated warranty. The first two years of the warranty period, Saatva will replace mattresses it finds to have qualifying defects. Between the years 3 and 15, Saatva will repair and re-cover the mattress. In addition, the buyer will be held accountable for a $99 transportation charge for each direction.

A “Fairness Replacement Option” is also available to remedy for mattresses that are defective. This option lets you keep your original mattress and buy a brand new mattress at a discounted rate.

This warranty is valid for the original buyer of the mattress. The mattress must be used on a proper foundation and be free of abuse. Additional terms and conditions are applicable.

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Saatva Mattress Customer Service FAQ


Where are Saatva mattresses made?

Saatva mattresses are produced in the U.S. The company operates the 19 manufacturing facilities and has 145 fulfillment centres across the United States. Roughly 2,500 mattresses are manufactured every week. The average Saatva mattress travels less than 100 miles between the factory where it’s made and the home of the buyer.

The mattresses of Saatva are “bench constructed,” meaning one craftsman facilitates the process of transforming the raw materials into a final product. The company does not depend on foreign manufacturing companies. The majority of foams and of the other mattress materials are also manufactured from the U.S. The additional 15% of the materials could be internationally sourced.

Is Saatva Classic a good mattress?

Whether a mattress is “good” or “bad” to you will depend on a few aspects, including your body type, primary sleep position, and general preferences regarding firmness and contouring levels. Every mattress is unique and has a design and material composition that makes it more suitable for some types of sleepers than others.

However, mattresses that have multiple firmness options like Saatva Classic Saatva Classic can accommodate a wider range of sleepers than mattresses that have one fixed design.

  • Saatva Classic models with a comfortable and soft feeling – or a 3 on our 10 point scale of firmness – come with extra padding on their Euro-tops and provide the closest to body contouring. People who sleep on their sides who weigh up to 300 pounds, and back and stomach sleepers with less than 130 pounds will probably find this level of firmness to be the most comfortable.
  • Models with a luxury moderate (6) contour to moderately and provide decent support. This mid-range firmness best suits people who weigh 130 to 300 pounds, although high-end models have received praise from the majority of our users who weigh less than 230 lbs, regardless of sleep the position.
  • The more firm (7) feel features less padding for the Euro-top than the other two levels of firmness, resulting in extra support, but less shaping. Back and stomach sleepers who weigh 130lbs or more will likely prefer these mattresses, but they also have received rave reviews from side sleepers who weigh more than 230 pounds.

Saatva Classic Saatva Classic is available in two different profiles: 11.5 or 14.5 inches. The 11.5-inch model features a bonnell coil support core that is 4 inches thick while one of the 14.5-inch model’s support core is 7 inches in thickness. The latter model provides additional support that could appeal to sleepers who weigh more than 230lbs.

Regarding overall performance and quality, our testing team has awarded positive marks to Saatva Classic. Saatva Classic in categories like edge support, temperature neutrality the ease of movement, the ability to respond to sexual stimulation and the potential for odor. Below-average motion isolation – the most frequent issue for hybrids and innersprings appears to be a flaw in the mattress. Moreover, certain Saatva Classic models struggle in certain categories due to their firmness . However, keep in mind our reviews are subjective and could not be a reflection of your experience with this mattress.

How long will it take to buy a Saatva Classic mattress?

The majority of online mattress and sleep product manufacturers offer standard ground shipping for their orders. Saatva is a bit different because the company offers free White Glove delivery, which includes assembly at home and the removal of your mattress and box spring. Because White Glove deliveries are scheduled to occur, waiting times can vary based on the customer.

Saatva Classic models are built according to your specifications, so the production of your mattress will start the moment you’ve placed your order. Once the mattress is constructed, tested, and prepared for shipping Saatva’s White Glove delivery team will call you to set an appointment for delivery. One day prior to the date of delivery, you’ll receive an email with confirmation of the delivery time of 4 hours.

An adult aged 18 years or older must be at the address during delivery. If you’re late and the couriers show up, they’ll wait 20 minutes before departing. The delivery can be rescheduled without charge. If you find that the White Glove couriers are late to arrive on the date of delivery A team member will contact you to inform that you are delayed and reschedule according to the need.

Saatva’s free White Glove delivery also extends to other mattresses frame, bed frames, as well as adjustable bed bases.

Do you need a box spring with Saatva Classic mattress?

It is not necessary to have a box spring to get a Saatva Classic, but this could provide the most comfort alternative. Box springs are rectangular base with internal coils as well as a fabric-upholstered exterior. Box springs were originally designed with innersprings like the Saatva Classic in mind, however, they might not offer enough support for heavier models that are all-latex or made of foam.

You can also use foundations along with the Saatva Classic. Foundations do not have coils as box springs, however they provide ample support. They are also more sturdy as compared to box springs. However, one downside to bases is the fact that they don’t have the cushioning provided by box springs and may make your mattress feel firmer than you would like.

If you have an box spring that you’ve decided you’d like to use an existing foundation to go with your new Saatva Classic make sure you know Saatva’s White Glove couriers will remove your old box spring during delivery for no extra cost.

Is the Saatva Classic a good mattress for side sleepers?

The Saatva Classic’s multiple design options mean that the mattress is able to accommodate people sleeping in different positions. However, certain firmness levels for the mattress are more comfortable for specific sleep positions than others.

Saatva Classic ratings from side sleepers in our test crew differed by weight class. Side sleepers who weigh less than 130 pounds received the highest scores to Saatva Classic models with luxury plush (3) degrees of firmness. Those who weigh 130 to 300 pounds gave the top rating to models that had the luxury and firm (6) feel. Lastly, side sleepers weighing more than 230 pounds awarded the highest ratings to models with the firm (7) feel.

Based on our tests, the Saatva Classic’s profile did not play a major role in tester experiences. The side sleepers we tested discovered the 11.5-inch models and 14.5-inch model equally cozy and accommodating. Saatva Mattress Customer Service

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